What are your business hours?

Our billers are available Monday- Friday, 8:00 pm - 4:00 pm. For your convenience, there is an after-hours voicemail line. If you leave us a message, someone will return your call.

How do I pay my bill?

We have three convenient ways to pay your bill: On our website, click on the ‘Pay My Bill’ tab, over the phone, or through the mail.

Why do I have a bill?

Like most medical providers, we submit our claims to your medical insurance, and depending on your plan, they pay us all or some of the cost. Each insurance plan is different, and coverage types vary. Please call us with questions about your bill or reference your Explanation of Benefits (EOB) notice (you’ll receive this in the mail from your insurance carrier).

Why doesn’t my doctor bill my Vision Insurance?

Our doctors are Ophthalmologists (Medical Doctors who specialize in ocular health). This means we bill your medical insurance.

Do you accept my child’s insurance?

We are contracted with many plans, both commercial and Medicaid. It’s best if you check with your insurance company to confirm coverage.

How do I update my insurance information on file?

To update your insurance information, please call our office, bring your insurance details to your next appointment, or use our mobile check-in (which will be sent to you via text) to update it beforehand.

Pediatric Eye Care Insurance and Billing Information

The physicians of Pediatric Ophthalmology Associates, Inc., in Columbus, OH, are specialists trained in the medical and surgical care of the eye. Because initial exams are complete medical evaluations of the eye, it is our practice to bill your child’s examination to your medical insurance. When preparing for your appointment, please remember to bring the following:

Your medical insurance card(s)
Copay or coinsurance
Referral from your child’s primary care physician if required by your insurance plan
A list of any current medications
Your child’s current glasses or contact lenses

Although we strongly recommend that parents accompany their children to all appointments, we understand that there are times when this is not possible. If your child is accompanied by an adult other than a parent or guardian, please provide us with written permission.

We participate in most major health plans, including Anthem, UnitedHealthcare, Cigna, Aetna, Medical Mutual of Ohio, Medicaid, CareSource, and Molina. If you have specific questions about participation, please contact your insurance company.

We Answer Frequently Asked Questions About Billing and Insurance

What are your business hours?

Our billers are available Monday- Friday, 8:00 pm - 4:00 pm. For your convenience, there is an after-hours voicemail line. If you leave us a message, someone will return your call.
How do I pay my bill?

We have three convenient ways to pay your bill: On our website, click on the ‘Pay My Bill’ tab, over the phone, or through the mail.
Why do I have a bill?

Like most medical providers, we submit our claims to your medical insurance, and depending on your plan, they pay us all or some of the cost. Each insurance plan is different, and coverage types vary. Please call us with questions about your bill or reference your Explanation of Benefits (EOB) notice (you’ll receive this in the mail from your insurance carrier).
Why doesn’t my doctor bill my Vision Insurance?

Our doctors are Ophthalmologists (Medical Doctors who specialize in ocular health). This means we bill your medical insurance.
Do you accept my child’s insurance?

We are contracted with many plans, both commercial and Medicaid. It’s best if you check with your insurance company to confirm coverage.
How do I update my insurance information on file?

To update your insurance information, please call our office, bring your insurance details to your next appointment, or use our mobile check-in (which will be sent to you via text) to update it beforehand.